Our company alejandro.com.tr, informs our valued customers that the right of exchange is reserved within 3 business days from the delivery date. Exchange can be made with a different size of the same product or with a different product of your choice. According to our company's Distance Selling Agreement, returns are not accepted.
Our company accepts responsibility for covering the exchange shipments of products that have been deformed or delivered incorrectly. In such cases, it is mandatory to contact us through the provided contact numbers to obtain the shipment code from the agreed-upon courier.
In exchanges requested by customer preference, shipping fees will not be covered by us. It is mandatory to send the exchange with the chosen courier as SENDER PAY, and shipments with unpaid fees will not be accepted by us and will be returned without being received.
The exchange process begins on the day the products reach the buyer. Customers who wish to exchange can continue the process by obtaining the necessary shipping information from our WhatsApp line.
Customers who have exchanged once accept that they cannot make a second exchange.
We declare that exchanges cannot be made for discounted products and products found in the discounted category. Wishing you a pleasant shopping experience.